We’re sorry to hear that you’re considering deleting your account. We value your participation in our community and would hate to see you go. If you’re experiencing any problems or issues with our app or services, please consider contacting our support team at [email protected]. They might be able to assist in resolving your issues or concerns.
If you still wish to proceed with the account deletion, please follow the steps below:
1. Understanding Account Deletion
1.1 Consequences of Deleting Your Account
Before you proceed, please understand that deleting your account will lead to the following:
- Loss of all your account data, including your profile information and app history.
- Inability to recover or restore your account once it’s been deleted.
- Loss of access to any content you’ve created or discussions you’ve participated in.
2. Submitting an Account Deletion Request
2.1 Verify Your Identity
To protect your data, we require identity verification before proceeding with account deletion. Please be prepared to provide the email address associated with your account and answer security questions.
2.2 Submit Your Request
To request account deletion, either click on the “My Account” page of the Values App and click “Delete Account” or send an email to [email protected] with the subject line “Request Account Deletion”. Include the email address associated with your account.
2.3 Wait for Confirmation
After receiving your request, our team will verify your identity and send you an email confirmation. This process may take up to 48 hours.
2.4 Confirm Your Request
Upon receiving our confirmation email, you’ll need to confirm your deletion request by clicking on the link provided in the email. Please note that this link will only be active for 72 hours.
3. Final Steps
3.1 Completion of Account Deletion
After your confirmation, we’ll proceed with deleting your account. This process may take up to 14 days. You’ll receive an email once your account has been deleted.
We’re sorry to see you go, and we hope that your experience with Values Institute was valuable. Remember, you’re always welcome to return in the future. If you ever wish to create a new account, just download our app and sign up again.